WARRANTY
Industry Leading Warranty
Every product we manufacture is designed with quality, safety, and value in mind. Every project we undertake is an opportunity to prove that Playcraft Systems is setting a new standard and raising the bar on quality and play expectations... one playground at a time.
Playcraft Systems warrants its products to be free from defects in materials and workmanship, when properly used, serviced and installed in accordance with published specifications, for a period of one (1) year from the original date of invoice. Playcraft Systems further warrants as follows:
LIFETIME LIMITED WARRANTY
on all stainless steel hardware, metal posts, aluminum posts, aluminum caps and aluminum clamps against structural failure due to natural deterioration or corrosion, or defects in materials or workmanship.
TWENTY- FIVE (25) YEAR LIMITED WARRANTY
on all cast aluminum Spring Rider castings against structural failure due to defects in materials or workmanship.
FIFTEEN (15) YEAR LIMITED WARRANTY
on all metal rails, metal slides, handles, rungs, loops and walls, all Play-TuffTM coated perforated steel decks, steps, and bridges, all rotationally molded and HDPE sheet plastic components, excluding recycled plastic components, against structural failure due to defects in materials or workmanship.
TEN (10) YEAR LIMITED WARRANTY
on all shade canopy fabric made of UV Stabilized HDPE monofilament yarn and tape against significant fading.
FIVE (5) YEAR LIMITED WARRANTY
on all Play-Cord™ cable and Net-Effects™ connectors against breakage and failure due to defects in materials or workmanship.
FIVE (5) YEAR LIMITED WARRANTY
on all Playcraft System powder coating against cracking and/or peeling due to normal climatic exposure.
THREE (3) YEAR LIMITED WARRANTY
on all springs, Net-Effects™ rubber belting, moving swing parts, swing seats and other swing components, as well as all recycled plastic components against failure due to defects in materials or workmanship.
ONE (1) YEAR LIMITED WARRANTY
on all moving parts, and their integrated components, and on any other product or part not specifically covered above against failure due to defects in materials and workmanship.
All warranties above commence on the date of the original invoice from
Playcraft Systems® For the purpose of this warranty, the term LIFETIME
encompasses no specific number of years, but rather that Playcraft
Systems® warrants to its original customer, for as long as the original
customer owns the Products and uses the Products for their intended
purpose, that any Products and all components will be free from defects
in materials and workmanship. The warranty stated above is valid only if
the products and finishes: (1) are assembled and installed in conformity
with the layout plan and installation instructions furnished by Playcraft
Systems®; (2) have been maintained and inspected in accordance with
Playcraft Systems® maintenance information and other normal and prudent
practices; (3) have been subjected to normal use for the purpose for which
the products were designed and intended; (4) have not been subjected to
misuse, abuse, vandalism, accident or neglect; (5) have not been altered
in any manner including, but not limited to, incorporating unauthorized or
unapproved parts; and (6) have not been modified, altered, or repaired
by persons other than Seller’s designees in any respect which, in the
judgment of Seller, affects the condition or operation of the equipment.
This warranty does not cover: (1) cosmetic damages or defects resulting
from scratches, dents, marring, rough handling, improper installation
methods, fading, discoloring or weathering; (2) damage due to extreme
or prolonged exposure to “Environmental Factors”, such as wind-blown
sand, salt water, salt spray and airborne emissions from industrial
sources (sulfur, acids, chemicals, or corrosive agents, other than normal
photochemical smog); (3) damage caused by environmental hazards and
“Acts of God”, such as hail, flooding, lightning, tornadoes, sandstorms,
earthquakes, windstorms, and other extreme weather conditions; or (4)
normal wear and tear. No warranty is made with regard to gloss retention
or uniformity of gloss and color retention. If any products covered by this
warranty fail within the time period applicable to a defective product,
Playcraft Systems® shall, upon being notified of the defect in writing, at its
sole option, either repair the defective products or replace the defective
products within 90 days of receipt of the written notification. Repair or
replacement as provided in this section shall be the purchaser’s exclusive
remedy and purchaser expressly agrees that Playcraft Systems® shall not be responsible for any other damages, losses, or costs, including
consequential and incidental damages, claimed by purchaser. Playcraft
Systems® shall deliver the repaired or replacement products to the
purchaser free of charge, but shall not provide labor, reimbursements for
labor or reimburse any other costs associated with the removal or disposal
of the defective products and/or the installation of any replacement
products. Notwithstanding the previous sentence, Playcraft Systems®
shall not pay for any costs of shipping replacement parts outside of the
continental United States. Any products replaced or repaired consistent
with this paragraph shall be guaranteed for the balance of the original
warranty period. THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL
OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING
BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. THE REMEDIES PROVIDED
HEREIN SHALL BE THE EXCLUSIVE AND SOLE REMEDIES OF THE
ORIGINAL PURCHASER. PLAYCRAFT SYSTEMS® IS NOT LIABLE FOR
ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES WHICH MAY ARISE FROM THE PURCHASE, USE OR MISUSE
OF ITS PRODUCTS. SOME STATES DO NOT ALLOW THE EXCLUSION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION
MAY NOT APPLY. PLAYCRAFT SYSTEMS® NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME OR IMPLY ANY OTHER
LIABILITY IN CONNECTION WITH THE SALE OR USE OF THE EQUIPMENT
SOLD. To make a claim under the terms of this warranty, purchaser must
submit a written statement detailing the nature of the warranty claim,
including an itemization of each defective condition, along with a copy of
the original invoice, maintenance records and supporting photographs
to Playcraft Systems®, 123 North Valley Drive, Grants Pass, Oregon
97526. Due to our ongoing commitment to product development and
Improvement, Playcraft Systems® reserves the right to change, modify or
discontinue certain products without notice. (Rev. R)